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Tohid Kachwala

Dr. Tohid T. Kachwala

Position- Discipline Chairperson Operations & Decision Sciences & Professor

Phone - (022) 4235-5555

Email -

Academic and Professional Qualification

  • Ph.D., Hemachandracharia North Gujarat University, 2007.
    Major: Management
    Supporting Areas of Emphasis: Total Quality Management in Service Sector
  • MBA, University of Mumbai, 1990.
    Major: Operations Management
    Supporting Areas of Emphasis: Quantitative Techniques
    Dissertation Title: Impact of Safety on Cost of Accidents
  • B.E., VJTI (University of Mumbai), 1984.
    Major: Mechanical Engineering
    Supporting Areas of Emphasis: Industrial Engineering
    Dissertation Title: Fabrication of Control temperature bath for Engine Performance testing

Honors and Awards

  • “Securing first rank in the University at The Masters in Administrative Management Program” presented by Bombay University
  • Best Teacher in Operations Management, Dewang Mehta Business School Award. (November 2009).
  • Outstanding Teacher, Bombay Management Association. (April 2009).
  • Best Faculty, NMIMS. (April 2007).



Life Member, Indian Society for Training & Development. (2003 - Present).

Editorial Boards 

Reviewed Research Papers in the capacity of Reviewer,

Read More....

Courses Taught

Statistical Analysis for Business Decision, Decision Analysis & Modeling, Managing Business Operations, Modeling for Decision Making, Workshops on Excel & SPSS for Basic Statistics

Teaching Experience - 23 Years

Teaching and Pedagogical Innovations

Use of Software & Case Studies for all the subjects

Industry / Consulting Experience

Service to the University

Selection Panel, Admission. (for all programs) Guide to 8 PhD students

Service to the School

Contributed in various capacities like, 

  • MBA (Part Time) Academic coordinator (2 years)
  • HOD – Operations Management (2 years)
  • HOD – Decision Sciences (1 year)
  • Chairperson – Services Management (2 years)
  • Founder Editor, NMIMS MBA Services Management: ServeArthan Magazine. (October 2008 - March 2010).
  • Faculty Mentor, We Care.

Ph.D. Topic

A study of Impact of Quality Management Practices in select Indian Service Companies

Research Interest

Quality Management, Operations Management, Inter disciplinary Research (Finance, Marketing)

Recent Publications


  • Kachwala, T., Prajapati, D. B. A. (2011). Study of Impact of Quality Management Practices in Select Indian Service Companies. Dudweiler Landstrabe - Saarbrucken: LAP Lambert Academic Publishing GmBH & co..
  • Mukherjee, P. N., Kachwala, T. (2009). Operations Management & Productivity Techniques (1st ed., vol. 1, pp. 432). Delhi: PHI Learning Pvt. Ltd..

Refereed Journal Articles

  • Kachwala, T. T. (2015). Factors influencing Total Service Quality, Advances in Management, 8(4), 03-11.
  • Kachwala, T. (2014). Total Quality Management in Banks, SS International Journal of Business and Management Research, Vol. 4(Issue 4), Page 33 - 52. Available on Line at
  • Kachwala, T. (2014). Total Quality Management in Hospitals, Zenith International Research & Academic Foundation (ZIRAF), Vol.6(6)(Issue 6), Chapter 17, Page 196-209. (Through Cabell)
  • Tohid Kachwala & CD Sreedharan (April 2014), Research paper on “Foreign Aid in India – A Critical Study” published in Zenith International Journal of Business Economics and Management Research, ZIJBEMR Online ISSN 2249-8826 – Vol.4(4) Issue 4, Chapter 12, Page 92-104, April 2014, Impact factor 0.503
  • Tohid Kachwala & Amit Bhadra (April 2014), Research paper on “Challenges in Productivity Measurements & improvements in service organization” published in Excel International Journal of Multidisciplinary Management Studies, EIJMMS Online ISSN 2249-8834 – Vol.4(4) Issue 4, Chapter 12, Page 104-116, April 2014, Impact factor 0.526.


  • Kachwala, T. (2004). In Dr. Vasant Patankar (Ed.), Quality Management (Paper 9 ed., vol. 1, pp. 27 pages). Mumbai, Maharashtra: NMIMS Knowledge Management Series.
  • Kachwala, T. (2003). Optimizing Models in Operations Research. Mumbai, Maharashtra: NMIMS Knowledge Management Series.


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