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Tohid Kachwala

Dr. Tohid T. Kachwala

Position- Discipline Chairperson Operations & Decision Sciences & Professor

Phone - (022) 4235-5555

Email - tkachwala@nmims.edu

Academic and Professional Qualification

  • Ph.D., Hemachandracharia North Gujarat University, 2007.
    Major: Management
    Supporting Areas of Emphasis: Total Quality Management in Service Sector
  • MBA, University of Mumbai, 1990.
    Major: Operations Management
    Supporting Areas of Emphasis: Quantitative Techniques
    Dissertation Title: Impact of Safety on Cost of Accidents
  • B.E., VJTI (University of Mumbai), 1984.
    Major: Mechanical Engineering
    Supporting Areas of Emphasis: Industrial Engineering
    Dissertation Title: Fabrication of Control temperature bath for Engine Performance testing

Honors and Awards

  • “Securing first rank in the University at The Masters in Administrative Management Program” presented by Bombay University
  • Best Teacher in Operations Management, Dewang Mehta Business School Award. (November 2009).
  • Outstanding Teacher, Bombay Management Association. (April 2009).
  • Best Faculty, NMIMS. (April 2007).

Memberships

Professional

Life Member, Indian Society for Training & Development. (2003 - Present).

Editorial Boards 

Reviewed Research Papers in the capacity of Reviewer,

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Courses Taught

Statistical Analysis for Business Decision, Decision Analysis & Modeling, Managing Business Operations, Modeling for Decision Making, Workshops on Excel & SPSS for Basic Statistics

Teaching Experience - 26 Years (Teaching at NMIMS since 1992)

Teaching and Pedagogical Innovations

Use of Software & Case Studies for all the subjects

Industry / Consulting Experience (Total 13 years)

Godrej - GE Appliance Ltd. - Bombay (December 1984 to April 1997) - Last position held - Deputy Manager Design; worked in areas of Design like Identification of CTQ parameters on Drawings, Compliance of Product Safety Requirements for Refrigerators, Performance / Feature / Cost Analysis of Competitors Models. Training & Development Activities, ISO9000 Activities (Certified Lead Assessor - CII / Cranfield Univ.), Managerial Assignments like computation of Key Performance Areas for the Appliance Division, Technical Projects / Assignments like setting up Plastic Raw Material Testing Laboratory, Setting up Gauge Calibration room, Setting up Customer Acceptance Test Laboratory, Customer Usage Test Laboratory, Shipping Test Laboratory, Quality Systems Formulation like Rejection Cost Estimation, Quality Audit System, Problem Solving System, Incoming Inspection System, Quality Indicator System, Vendor Performance Evaluation System, & Quality Control Activities for Refrigerator Manufacturing Plant.

Service to the University

Selection Panel, Admission. (for all programs) Guide to 8 PhD students

Service to the School

Contributed in various capacities like, 

  • MBA (Part Time) Academic coordinator (2 years)
  • HOD – Operations Management (2 years)
  • w1753
  • Chairperson – Services Management (2 years)
  • Founder Editor, NMIMS MBA Services Management: ServeArthan Magazine. (October 2008 - March 2010).
  • Faculty Mentor, We Care.
  • Mentor & Guide for Summer projects, Capstone Projects

Ph.D. Topic

A study of Impact of Quality Management Practices in select Indian Service Companies

Research Interest

Quality Management, Operations Management, Inter disciplinary Research (Finance, Marketing)

Recent Publications

Books

  • Kachwala, T., Prajapati, D. B. A. (2011). Study of Impact of Quality Management Practices in Select Indian Service Companies. Dudweiler Landstrabe - Saarbrucken: LAP Lambert Academic Publishing GmBH & co.. http://www.lap-publishing.com
  • Mukherjee, P. N., Kachwala, T. (2009). Operations Management & Productivity Techniques (1st ed., vol. 1, pp. 432). Delhi: PHI Learning Pvt. Ltd..

Refereed Journal Articles

  • Kachwala, T., Bhadra, A., Bali, A., Dasgupta, C. (2018). Measuring Customer Satisfaction & Service Quality in Tourism Industry. Smart Journal of Business Management Studies, 14(1), 16-25. www.smartjournalbms.org
  • Bhadra, A., Kachwala, T. (2018). The Effect of Brand Value on Brand Loyalty: A Study of Consumer Products. Smart Journal of Business Management Studies, 14(1). www.smartjournalbms.org
  • Pandey, A. K., Dasgupta, C., Kachwala, T. (2017). RISING LEVEL OF STRESSED ASSETS IN PUBLIC SECTOR BANKS AND IMPACT THEREOF ON THE BANKS’ STABILITY IN INDIA. Smart Journal of Business Management Studies, 13(2), 42-50. www.smartjournalbms.org
  • Kachwala, T., Sharma, A., Rego, S. (2017). Total Quality Management in Tourism Industry. Smart Journal of Business Management Studies, 13(2), 16-25. www.smartjournalbms.org
  • Kachwala, T., Dasgupta, C., Mukherjee, P. N. (2017). Service Quality in Library from Customer’s point of view. Smart Journal of Business Management Studies, 13(1), 11-18. www.smartjournalbms.org
  • Kachwala, T. (2016). Total Quality Management in Organized Retail Shop from Service Provider’s point of view. Smart Journal of Business Management Studies, 12(1), 16-31. www.smartjournalbms.org
  • Kachwala, T. (2015). Service Quality in Organized Retail Shop from Customer’s point of view. Smart Journal of Business Management Studies, 11(2), 61-72. www.smartjournalbms.org
  • Kachwala, T. T. (2015). Factors influencing Total Service Quality, Advances in Management, 8(4), 03-11. www.worldresearchjournals.com
  • Kachwala, T., Bhadra, A., Bali, A., Dasgupta, C. (2018). Measuring Customer Satisfaction & Service Quality in Tourism Industry. Smart Journal of Business Management Studies, 14(1), 16-25. www.smartjournalbms.org
  • Kachwala, T. (2014). Total Quality Management in Banks, SS International Journal of Business and Management Research, Vol. 4(Issue 4), Page 33 - 52. Available on Line at www.ssirn.com
  • Kachwala, T. (2014). Total Quality Management in Hospitals, Zenith International Research & Academic Foundation (ZIRAF), Vol.6(6)(Issue 6), Chapter 17, Page 196-209. www.zenithresearch.org.in (Through Cabell)
  • Tohid Kachwala & CD Sreedharan (April 2014), Research paper on “Foreign Aid in India – A Critical Study” published in Zenith International Journal of Business Economics and Management Research, ZIJBEMR Online ISSN 2249-8826 – Vol.4(4) Issue 4, Chapter 12, Page 92-104, April 2014, Impact factor 0.503
  • Tohid Kachwala & Amit Bhadra (April 2014), Research paper on “Challenges in Productivity Measurements & improvements in service organization” published in Excel International Journal of Multidisciplinary Management Studies, EIJMMS Online ISSN 2249-8834 – Vol.4(4) Issue 4, Chapter 12, Page 104-116, April 2014, Impact factor 0.526.

Monographs

  • Kachwala, T. (2004). In Dr. Vasant Patankar (Ed.), Quality Management (Paper 9 ed., vol. 1, pp. 27 pages). Mumbai, Maharashtra: NMIMS Knowledge Management Series. www.nmims.edu
  • Kachwala, T. (2003). Optimizing Models in Operations Research. Mumbai, Maharashtra: NMIMS Knowledge Management Series.

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