Marketing Strategies for Healthcare Managers
Program Overview
As healthcare organizations navigate a rapidly changing environment, effective marketing and exceptional service quality become crucial in attracting and retaining patients, building brand loyalty, and driving growth. This management development program is designed to equip healthcare managers with cutting-edge marketing ideas, strategies, and service excellence practices tailored for the healthcare industry. The program will blend theoretical insights with practical applications, providing participants with the tools they need to develop and implement successful marketing campaigns and deliver superior healthcare services in their institutions.
Program Objectives
- Understand the Unique Challenges of Healthcare Marketing: Explore the specific marketing challenges in healthcare, including regulatory constraints, ethical considerations, and patient-centered communication.
- Promote Healthcare Service Excellence: Explore strategies to enhance service quality and patient satisfaction, ensuring a superior healthcare experience.
- Develop Innovative Marketing Strategies: Learn how to create creative and effective marketing strategies that resonate with healthcare consumers.
- Enhance Digital Marketing Skills: Gain expertise in utilizing digital platforms and tools to reach and engage patients effectively.
- Strengthen Brand Management: Understand the importance of branding in healthcare and how to build and maintain a strong, trusted brand.
Program Details
- Program Dates : February 7th and 8thMarch, 2025 (2 Days)
- Timings : 09:30 AM to 05:00 PM
- Mode of delivery : In Person, Classroom
- Program Fee : INR 16,000 per participant (plus 18% GST)
Key Topics
- Healthcare Marketing Fundamentals:
- Overview of healthcare marketing
- Patient behavior and decision-making processes
- Innovative Marketing Techniques:
- Creative marketing campaigns in healthcare
- Leveraging storytelling to connect with patients
- Digital Marketing in Healthcare:
- Social media marketing strategies
- Email marketing and patient engagement
- Brand Management in Healthcare:
- Building a strong healthcare brand
- Crisis management and reputation protection
- Healthcare Service Excellence:
- Enhancing patient experience through personalized care
- Service recovery strategies
Pedagogy
The program will feature in-depth sessions to provide industry-oriented training using case studies, exercises and hands-on experience. Participants will engage in group discussions to share best practices and participate in role-playing exercises to refine their communication skills with patients and stakeholders.
Who Should Attend?
- Healthcare Managers
- Marketing Managers in Healthcare Organizations
- Hospital Administrators
- Clinic and Practice Managers
- Healthcare Executives and Leaders
- Entrepreneurs in the Healthcare Sector
- Managers from Pharma companies
Key Takeaways
- A comprehensive understanding of healthcare marketing challenges and opportunities.
- Practical skills to develop and implement innovative marketing strategies.
- Strategies to ensure healthcare service excellence and enhance patient satisfaction.
- Ability to measure and optimize marketing efforts and service quality to achieve organizational goals.
- Enhanced digital marketing capabilities tailored to healthcare.
- Tools and techniques for effective brand management.
- Networking opportunities with peers and industry leaders in healthcare marketing.
Program Directors
Dr Neha Sadhotra
Dr. Neha Sadhotra is an Assistant professor of Marketing and Founding Chairperson for MBA HealthCare Management in the School of Business Management, SVKM’s Narsee Monjee Institute of Management Studies (NMIMS), Mumbai campus. She is a Fellow in Marketing from IIM Lucknow with over 5 years of Management teaching experience. She has worked as a consultant for Coir Board- India, Ministry of MSME, Govt. of India and Pawan Hans Ltd. She is the recipient of the Liam Glynn Research Award by the Center for Services Leadership, Arizona State University. Her research interests lie in the domain of HealthCare Service Excellence, Service robotics, Service Innovation, and Consumer adoption of technology. In Executive education, she has delivered learning and development initiatives for Mid-Level Sales and Marketing leaders across different sectors. Her recent engagements have been with Marketing Teams from Larsen & Toubro, Tube Investments, Abbott, AstraZeneca, Bayer Pharma, Dr Reddy's Laboratories Ltd., GSK, VFS, APOTEX, Elecon, Everest, etc.
Dr Justin Paul
Ph.D.(Liverpool), M.Sc.(London School of Economics), B.E. (Hons.) (BITS, Pilani) Senior Professor (Finance)
Dr Justin Paul, serves as Dean (School of Business Management) & Provost (Management Education), NMIMS & holds three Ph.Ds - from University of Brighton, England, IIT Bombay and from Calcutta. He is the Chief Editor of "A" ranked Int Journal of Consumer studies, consumer research journal with the highest impact factor in the world. He is the most cited Professor in Business & Economics subject areas, living in India, with citations increasing at record rate 950 per month, with an H Index 86.
He was a faculty member with the University of Washington, University of Puerto Rico, & Rollins College, Florida, USA and University of Reading, England. He has also served as MBA Director & AACSB Co-ordinator at Nagoya University, Japan and as Department Chair at IIM indore. Dr. Paul introduced the Masstige model and measure for branding, CPP Model for internationalization, SCOPE framework for small firms, 7-P Framework for International Marketing, ADO, TCCM Frameworks and SPAR-4-SLR protocols for literature reviews. He holds/held honorary 'Distinguished Vis Professor/Professor of Eminence' titles from - Uni of Warsaw, Lebanese American University, MS University, Parul University & SIBM. In addition, he has taught full courses in Denmark, France, Lithuania, Poland & was keynote speaker of 200+ conferences at UVSQ -France, KSMS-Korea, Polish academy & often in India. He was a visi professor at University of Chicago, Vienna University of Eco and Bus- Austria, Fudan & UIBE-China, UAB- Barcelona and Madrid. He has published four case studies with Ivey & Harvard. An author of books such as Business Environment, International Marketing, Services Marketing, Export-Import Management by McGraw-Hill, Oxford University Press & Pearson respectively.
Dr Hitesh Kalro
Dr. Hitesh Kalro is an Associate professor of marketing and Area Chairperson of the Marketing area. He has done his PhD from Loughborough University, UK with over ten years of management teaching experience. He has over five years of work experience with FMCG and research firms in India and the UK. His current research and teaching interest targets International marketing, product and brand management, and digital marketing. In Executive education, he has delivered learning and development initiatives for Mid-Level Sales and Marketing leaders across different sectors. His recent engagements have been with Marketing Teams from Larsen & Toubro, Abbott, AstraZeneca, Bayer Pharma, Dr Reddy's Laboratories Ltd., GSK, VFS, APOTEX, Elecon, Everest, etc.