Gabrielle Heart

Assistant Professor, In-Charge – Soft Skills

Email:  gabrielle.heart@sbm.nmims.edu

Academic and Professional Qualification

  • PhD Scholar in Management (HR & Behavioural Sciences), SBM Mumbai
  • C2 Proficiency Qualification Certificate – Cambridge English highest-level qualification, University of Cambridge – Cambridge English Assessment, 2022
  • Cambridge TKT (Teaching Knowledge Test), University of Cambridge – Cambridge English Teaching Qualification, 2017 – First Class
  • PET Linguistics, University of Mumbai. March 2021
  • MSc Psychology (Counselling & Industrial/Organisational), Acharya Nagarjuna University, 2017 – First Class with Distinction
  • MA (Major) English Literature and minor in psychology, IGNOU, New Delhi, 2015 – First Class
  • BCom & BA (Major) English Literature, IGNOU, New Delhi, 2013 – First Class


  • Manager as a Catalyst – Atos Syntel, 2015
  • Management and Leadership Development Coaching – Atos Syntel, 2015
  • Leadership Effective Acceleration Programme (LEAP) – I & II, 2014 and 2015
  • Certified Appreciative Coach and Counsellor, Middle-Earth HR, 2016
  • Cambridge English Licensed Speaking Examiner, General and Business, B1, B2, and C1. – University of Cambridge (Recurring)
  • Cambridge Assessment English – Certificate in Proficiency of English – C2 Proficiency
  • Practitioner & Master Practitioner of Neuro-Linguistic Programming, Gestalt Therapy & Ericksonian Hypnosis

Industry Experience: 13+ years

  • Manager – Global HR Talent and Leadership Development, Willis Towers Watson, Mumbai
  • Deputy Manager – Atos Syntel, English Language and Behavioural Training Specialist, Mumbai – KPO and IT
  • Executive – Pre-process Training (Communication and UK Culture Trainer) – Firstsource Solutions, India
  • Consultant for HR L&D and English Language Training/Teaching– Voice & Accent Trainer, L&D Trainer at Various International Organisations such as Titan Industries, British Telecom, Lloyds TSB Bank, Barclays Bank PLC UK, Ocwen Financials, 3 Global Services UK, and Vodafone UK.
  • Licensed Cambridge Speaking Examiner for B2, C1 & C2 – The English Advantage

TEACHING/COURSE TAUGHT – Teaching Experience of 2 Years at NMIMS

  • MBA & MBA HR
    • Managerial Communication – I & II and Business Communication & Analysis: Compulsory First-year courses
    • Leadership Communication Through Neuro-Linguistic Programming: Elective
  • MBA HR
    • Managerial Communication – I & II and Business Communication & Analysis: Compulsory First-year courses
    • Leadership Communication Through Neuro-Linguistic Programming: Elective
    • Communication Skills (Full Credit)
  • Department of Soft Skills
    • Behavioural Skills
    • Career Initiation and Corporate Readiness Skills

Expertise and Research Interest


  • Association for Business Communication
  • ANLP India
  • Thrive Global
  • The English Advantage – Cambridge English ESOL Assessments

Research interest

  • Managerial & Leadership Communication
  • Behavioural Sciences in the area of Psychological Capital & Narcissism
  • B-school students' soft skills, career initiation & corporate readiness skills
  • NLP in leadership communication & business

Selected Publications

(last five/six years)

  • On Developing Your Voice – Article published in Thriveglobal.com and LinkedIn
  • Haldankar, R. (2023). NLP Meta-Model – A Strategy for Developing Interpersonal Relationship among Business School Students. International Journal of Indian Psychology, 11(3), 2899-2909. DIP:, DOI:10.25215/1103.275
  • Heart, G (2023). NLP in the BANI World: Transforming Group Communication in Modern Business, Book, Business Communications: New Paradigms, ISBN 978-93-91044-30-5

Conferences and Workshops

(last five/six years)

  • Attended TTT conducted by NMIMS Department of Life Skills
  • Conducted NLP Workshop faculty of the Department of Life Skills
  • Attended an online training programme called ‘Online Teaching for University Teachers’ conducted by the All India Management Association, New Delhi.
  • Patterns of Hypnotic Techniques of Milton Erickson, conducted by the co-creator of NLP, Judith DeLozier
  • Attended and compered for Indian Academy of Management (INDAM) conference 2023 @ SBM, NMIMS Mumbai

Consulting/Research Project

  • Attended TTT conducted by NMIMS Department of Life Skills
  • Conducted NLP Workshop for the faculty of the Department of Life Skills
  • MDPs conducted Managerial & Leadership Excellence workshops on Organisational Behaviour, Communication & Behavioural Sciences for the following Organisations:
    • AstraZeneca, Maruti Suzuki Family Business, RR Kabel, Credilio Financial Technologies Private Limited, Larsen & Toubro, GSK, Health Prime, Prism Johnson, Everest Industries Limited, ICICI Bank, Bayer Zydus Pharma, Clover Infotech & Cipla

Contribution to Community

  • Actively participate in the We Care Internship
  • Referee for international journals


  • In Firstsource Solutions Ltd., successfully led two UK based pre-process ramps and delivered consistent 95% of training yield (Banking and Financial Process, and Telecom Process) and was awarded ‘Extra Miller Award’.
  • In State Street Syntel Services Pvt. Ltd., successful established Centre of Linguistic Excellence and launched ‘Academy of Linguistic Excellence’ and ‘NLP’. Also, was awarded the prestigious ‘Extra Miller’ award, Support recognition award, and various appreciations from Sr. Executive population.
  • Have been recognized, awarded and appreciated for programmes conducted for communities in Archdiocese of Bombay

Media and Coverage

  • My interview on choosing Counselling & Psychotherapy as a career has been featured in the newspaper Afternoon Dispatch & Courier
  • An article on hypnosis and therapy was published on Syntel magazine.
  • My short interview on family therapy was showcased in Times of India edition.
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